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Shipping Policy

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At Advanced Car Diagnostics, we aim to ensure that your electronic and diagnostic tools are delivered promptly and in excellent condition. Please read our shipping policy for details on how we handle and process your orders.

1. Shipping Area

We currently ship to all locations within Switzerland. For customers outside Switzerland, please contact us at info@advancedcardiagnostics.ch to inquire about potential international shipping options.

2. Shipping Methods and Costs

Shipping costs are calculated based on the size, weight, and destination of your order. Shipping fees will be displayed at checkout before you complete your purchase.

We use trusted shipping carriers to ensure that your products are delivered safely and on time. The estimated delivery times for our standard shipping options are as follows:

  • Standard Shipping: 2-5 business days.

  • Expedited Shipping: 1-2 business days (where available).

Please note that delivery times are estimates and may vary depending on external factors such as weather conditions, public holidays, or courier service delays.

3. Order Processing Time

We aim to process and dispatch all orders within 1-2 business days after receiving payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number, allowing you to monitor your delivery's progress.

5. Delivery Issues

  • Delayed Delivery: If your order has not arrived within the estimated time frame, please check the tracking information provided or contact us at info@advancedcardiagnostics.ch for assistance.

  • Lost Packages: If your package is lost in transit, please notify us within 7 days of the expected delivery date, and we will work with the courier to investigate and resolve the issue.

6. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Boxes. Please provide a valid residential or business address for delivery.

  • Restricted Items: Some of our products may be subject to shipping restrictions due to local laws or carrier policies. If an item cannot be shipped to your location, we will notify you and provide alternative options.

7. Damaged or Incorrect Items

If your order arrives damaged or if you receive the wrong product, please contact us immediately at info@advancedcardiagnostics.ch with your order number and details of the issue. We will arrange for a return and replacement or refund, as per our Refund Policy.

8. International Shipping

At this time, we do not offer international shipping through our website. If you are interested in placing an international order, please contact us directly at info@advancedcardiagnostics.ch to discuss available options.

9. Customs and Duties

For international shipments (if applicable), customs fees, taxes, or import duties may be charged by your country. These charges are the responsibility of the customer, and we recommend checking with your local customs office for further information before placing an order.

10. Contact Information

If you have any questions about our shipping policy or need assistance with your order, please contact us at:

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