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Terms & Conditions

Introduction
These terms and conditions apply to all sales made by BARROS - Advanced Car Diagnostics (referred to as "the Seller"). By purchasing products from the Seller, the customer (referred to as "the Buyer") agrees to comply with these terms.

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Parallel Imports and Authorized Resell
The products sold by the Seller may include both parallel imports and authorized reseller items.

 

Parallel Import: Parallel import refers to products legally imported into Switzerland without the direct authorization of the manufacturer for distribution within Switzerland. These products are fully legal under Swiss law but may differ from products directly imported by authorized distributors in terms of packaging, language, or manufacturer warranty.

 

Authorized Resell: The Seller also offers products that are sourced directly from manufacturers or authorized distributors. These products come with all manufacturer warranties and are distributed in accordance with the manufacturer's guidelines for the Swiss market.

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Both parallel imports and authorized reseller products are fully compliant with Swiss law, and all responsibilities, including warranties and after-sales support, fall under the Seller's obligation as detailed in these terms.

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Regulations and Software Changes
Diagnostic devices sold by the Seller are subject to constant regulations and software adjustments from the manufacturers. These regulations may result in certain features being altered, reduced, or completely removed at any moment without prior notice. Such changes are outside the Seller’s control, and the Seller is not responsible for any alterations to functionality made by the manufacturer. By purchasing these products, the Buyer acknowledges and accepts that some features may differ from the product description or cease to exist after purchase. The product descriptions are based on official manufacturer information at the time of listing.

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Compliance with Swiss Law
The Seller ensures that all sales, whether of parallel imports or authorized reseller products, are conducted strictly in accordance with Swiss law, including but not limited to the Swiss Federal Act on Unfair Competition (UWG) and the Swiss Consumer Protection Act. Any disputes arising from the interpretation or application of these terms will be governed by the laws of Switzerland, with exclusive jurisdiction in the courts of the Seller’s registered office location.

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Warranty

Under Swiss law, the Seller provides a mandatory two-year warranty for all products sold, regardless of whether they are parallel imports or products from authorized resellers.

This warranty ensures that all products sold are free from defects in material and workmanship and are fit for their intended purpose.

Should a product be found defective within two years of the purchase date, the Seller will either repair, replace, or refund the product, at the Seller’s discretion.

This two-year warranty is a statutory right under Swiss law, and the Seller guarantees this warranty to the Buyer without exception.

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Warranty Exclusions
The warranty provided by the Seller does not cover:

  • Normal wear and tear

  • Damage caused by misuse, improper handling, or external factors (e.g., accidents or natural disasters)

  • Modifications or repairs not authorized by the Seller

 

Return Policy
The Seller offers a 14-day return policy under the following conditions:

  • Products must be returned within 14 days of the delivery date.

  • The product must be in perfect, unused condition and returned in the original packaging, with all accessories and documentation included.

  • If the product involves software, it must not have been activated or registered. Any software product that has been activated or registered will not be eligible for return.
    To initiate a return, the Buyer must contact the Seller via email at info@advancedcardiagnostics.ch within the 14-day return period. The Buyer is responsible for any return shipping costs unless the product was defective on arrival. Upon receipt and inspection of the returned item, the Seller will process the refund or exchange, provided the item meets the return conditions.

 

Returns and Refunds
If a product is found to be defective within the two-year warranty period, or if the Buyer wishes to return the product under the 14-day return policy, the Buyer must notify the Seller immediately by email at info@advancedcardiagnostics.ch. Upon receipt of the defective or returned product, the Seller will evaluate the claim and, if valid, take appropriate action (repair, replacement, refund, or exchange).

Limitation of Liability
The Seller’s liability is limited to the repair, replacement, or refund of the product as specified under the warranty. The Seller is not liable for any indirect, incidental, or consequential damages arising from:

  • The purchase or use of any products sold.

  • The inability to use the product for its intended purpose.

  • Any delay or failure in the delivery of products.

The Buyer acknowledges that the Seller’s liability does not extend beyond the value of the product purchased. In the case of parallel imports, the Buyer accepts that manufacturer support and extended warranties may differ from products acquired through authorized channels.

Product Availability and Pricing
All prices listed on the Seller’s website are in Swiss Francs (CHF) and include any applicable taxes unless stated otherwise. The Seller reserves the right to adjust prices, product offerings, and availability without prior notice.

While the Seller endeavors to maintain accurate pricing and product descriptions, typographical errors or technical inaccuracies may occur. In the event of a pricing error, the Seller will inform the Buyer and provide the option to cancel or adjust the order accordingly.

 

Force Majeure
The Seller will not be held liable for any delay or failure to perform obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, war, strikes, supply chain disruptions, or any other unforeseen events that make it impossible or impractical to fulfill orders.

 

Data Protection
The Seller is committed to protecting the Buyer’s personal data in accordance with Swiss data protection laws. Personal information collected during the ordering process will only be used for processing the order, communication regarding the order, and for legal purposes as required. The Seller does not share or sell customer data to third parties.

 

Governing Law and Jurisdiction
These Terms and Conditions, including any disputes arising from the purchase of products, will be governed by and construed in accordance with Swiss law. The courts of the Seller’s registered office location have exclusive jurisdiction over any disputes.

 

Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact:

BARROS - Advanced Car Diagnostics
Via Tischinas 34, 7154 Ruschein, Switzerland
Email: info@advancedcardiagnostics.ch

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